
This document will define all the practicices and rules to manage efficiently accounts receivable. It has to be shared and validated by all stakeholders who are not only finance team but also controlling, sales, customer care.
It covers following subjects:
- Account creation
- Credit limit and payment term setup
- Debt collection
- Dispute management
- Bad debts and write off
- Management of credit insurance, tools to use to mitigate credit risk.
- ...etc.

This procedure has to be very close to the operations done every day by the company's employees. It avoids internal misunderstanding and help to be stronger in commercial negotiations.
See more